OMNI Acquire™

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Web-enabled data acquisition and control

Using Internet inspired graphics and communication techniques, OMNI Acquire™ takes real time data acquisition and control to a new level of performance, reliability and secure accessibility. Measure the Difference!®

Working closely with Ambrit Ltd., a leading Internet solutions provider, OMNI® has created a version of Acquire™ exclusive to the OMNI® range of flow computers. OMNI Acquire™ provides a secure, real time link between process control instrumentation and the Internet. This allows operations and management to interact with systems locally or remotely using a standard web browser.

What version of the OMNI ROMs do I need in order to identify the historical reports?
You need to have at least the following ROM revisions installed in your flow computer:
20.74.18
21.74.01
22.74.06
23.74.19
24.74.16
26.74.10
27.74.18
It is not supported in the following ROM revisions:
25

The application does not run under Windows 2003 Server.
There is a security setting that is on by default on Windows 2003 that does sometimes stops the application running.
* Go to the control panel on Windows 2003
* Double click on 'System'
* On the dialog click on the 'Advanced' tab
* Click on the top 'Settings' button in the 'Performance' section of the page
* Click the 'Data Execution Prevention' tab on the new dialog
* Click on the 'Add' button
* When the file dialog appears navigate to and select the Acquire.exe file where you installed the application. After clicking OK on the list of exceptions the application will probably be listed as '4th Dimension'
* Click OK on all of the dialogs and then run the application as normal. From now on it should run normally.

How do you stop the username / password dialog box from prompting every few minutes?
You can disable the password box from reappearing after a period of inactivity. On the server go to the 'Admin' menu and select 'Server Preferences'. Go to the 'Web Server' page and then unclick the 'Users timeout if inactive' checkbox. Alternatively you can extend the timeout period. The default time is 900 seconds (15 minutes). If the timeout is disabled then the user must still login to start with but will have to manually logout.

I get an error message indicating that mykeyname.key was not a valid Key
This messages means that you are trying to use the key with the wrong version of the software. Ensure that you are running the correct version of the software. If you are you may need a new key issuing.

How do I access the web server?
To access the web server, make sure the server is running and that you have the necessary licence installed to run the web server. Open your web browser (IE/Firefox/Safari) and then type in URL of the server eg http://194.205.239.101 and the site should load. TIP: If you are running the server on your own machine you can enter the local host address http://127.0.0.1

I have setup my Omni 6000 and I'm getting the right values but the HMI is displaying the wrong units. How do I choose the right units?
The units are imported from the Omni itself and are based on how the flowcomputer is setup, but it is the ROM set installed in the OMNI that define which unit types are available. The ROM set is normally selected when the flowcomputer is being first added. To change the ROM set used click on the Omni in the Flowcomputer Status window (choose "Flowcomputer Status" from the "Server" menu, it is the window that shows pictures of each flowcomputer connected). This will bring up the Edit Flowcomputers window. Select the "Advanced" tab and select the correct Config based on the ROMs that are installed in the OMNI and then click OK. The units should then automatically update.

I have imported my language but the interface is still in English. How do I get the language to display?
The local interface and setup is in English only. Other languages are only displayed when accessing Acquire through a web browser. Every user can be allocated a language, which is automatically selected when they log on. By default the main language is English. Different users can simultaneously log on to the Acquire server using different languages. Languages are set in the users screen by the Administrator.

How does chart scaling on Acquire work and how long it will stay at those scales? eg if Temperature is normally around 50 degC, and we accidentally put Temperature to keypad 500 degC, then return it to 50 degC, how long will the dynamic scaling show 0-500 for?)
Acquire automatically calculates the best scale for the y-axis based on the values that it is plotting. If a high value is recorded Acquire will recalculate the scale, but when the high value disappears of the edge of the chart the scale will be recalculated back to normal values.

Acquire does not download today's daily report on an Omni 6000
If the base time of the report in the Omni is less than the base time of the report in Acquire then Acquire will count it as yesterday's report. To fix this easily simply set the base time in both Acquire and the Omni to be the same.

How does Acquire determine which flowcomputer is duty and which one is standby?
Acquire will, by default, show values for the duty machine. It constantly monitors the Duty/Standby field in both flowcomputers and will automatically switch machine when the Duty/Standby field toggles.

Which files do I need to backup?
The only files that you need to backup are the .4DD and .4DR files in the C:\Acquire folder. Alternatively you can backup the whole C:\Acquire folder.

After upgrading Acquire and running it for the first time, it prompts me for a registration number or opens a blank database.
Acquire stores all its configuration in a data file called Acquire.4DD. If this file is renamed the installer will recreate another blank Acquire.4DD file which will be used by default by the new version. To use the previous data file, double click on the Acquire.EXE file and immediately after hold the alt key down. This will instruct Acquire to choose a different data file. Select your data file and click open and Acquire will continue to use the renamed data file from then.

If you do not find the answer to your problem in our list of FAQs, please email acquire@omniflow.com. Alternatively, fill in the customer support form.

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