Schedule an On-Site Meeting
To schedule an on-site meeting, please contact us at 281-240-6161 or send an email to FieldSupport@omniflow.com. When contacting us, please be sure to:
- Supply as much detailed information as possible so we can help you in a timely manner.
- Make sure that you have company authorization and provide us with certification requirements for our specialists.
Field Support
For those times when you need an on-site professional, OMNI Field Support is ready to help.
Field Support is our popular on-site service offered to oil and gas companies who are interested in having our trained specialists assist them in the set-up, configuration, start-up, calibration, and troubleshooting of their systems or projects. OMNI Field Support can save you money in the long run while getting your equipment configured correctly from the start.
Our specialists are in daily contact with our Engineering Services staff who have the history of your flow computer and can help expedite your project. In most cases, if you require a new module, part, or firmware update, our specialists will be able to replace or update the module or part on-site.
You Can Help
Please have all manuals, specifications of meters, sensing devices, proving devices, etc. available, as well as schematic and project plans, to help us complete your project correctly and in a timely manner.
You can be confident that our specialists are certified and trained by OMNI, and when they come to your site, they bring the professionalism of OMNI with them.
Our success is based on our supportive relationship with our customers. We want you to succeed and, equally importantly, we want you to maximize the full capability and flexibility of our flow computers.
New Installations
OMNI Field Support can do simple to complex set-ups and configuration. Whether the job calls for setting up one OMNI or twenty, our specialists have the experience to get your project online on time. Our goal is to offer reliable and prompt on-site field services to our customers.
Let our specialists assist you in the following areas:
- Configuration assistance and calibration
- Troubleshooting start-ups
Existing Installations
Sometimes when customer requirements change, they can't be fixed over the phone. They can only be solved by sending our specialists to a location. We realize that lost time is costing you money, and we want to solve the problem as quickly as possible to get you back online.
Let our specialists assist you in the following areas:
- Troubleshooting, diagnostics, and field repair of OMNI equipment
- Configuration assistance and calibration
- OMNI equipment upgrades
Troubleshooting
An OMNI unit can run continuously for a long time, but normal use can take a toll on any piece of equipment. That is why we have Field Support specialists ready to assist in diagnosing and troubleshooting to help you get your unit back into working order.
Let our specialists assist you in the following areas:
- Troubleshooting, diagnostics, and field repair of OMNI equipment
- Configuration assistance and calibration
- OMNI equipment upgrades
